|
Home |
|
About
StormPredator |
|
Details |
|
Free Downloads |
|
Examples |
|
How It Works |
|
Tech
Support |
|
Weather Forecast |
|
Weather Bulletins |
Our Support Policy
We provide online
help,
FAQs, and other resources to help you use SP to its
full capacity. SP has been widely tested, and will work
on most PC systems that have an Internet connection.
However, invariably,
as with any software, problems can arise. We will do our
best to support and provide solutions to problems by
email, but we do not offer telephone support (except to
users of SP professional, or those purchasing a site
license to SP).
If you encounter a bug
that is repeatable, or have an idea to improve the
program we'd like to know! Please use our "submit a
support request" link below. Please be sure to document
as much as you can, including the Operating System
version, what hardware, CPU, memory, and video card is
in your PC.
What we will
support via email:
What we WON'T
support:
Current National
NEXRAD RADAR
(click for large image)
| |
 |
|
|
|
|
StormPredator Tech Support
Current Release Version is: 3.40 dated 10/26/2009VISIT OUR
SUPPORT FORUM
Check the Software Status:
See our list of releases, bug fixes
and known issues with SP
Participate in our Support Forum -
Interact with other SP Users here
We now have a page for GPS
tracking information
Submit a support
question below
StormPredator relies on radar
imagery from the National Weather Service NEXRAD
network.
If you are encountering
late or missing radar images, or cannot contact the
radar site, it may be that the NWS radar location is
delayed offline- check status map below.
|
EXCLUSIVE !
OUR LIVE NATIONAL
NEXRAD RADAR NETWORK STATUS MAP-
shows the status of every radar location in the
USA, will show you why some radars may be behind
schedule in updating images. Status map is
updated every 3 minutes.
Click for The OLD VERSION of the NWS National NEXRAD Status
|
|
Frequently Asked Questions (FAQ's)
Wondering about something? Chances are the problem
has been addressed before.
See
our Frequently Asked Questions (FAQ's)
to see if your question is answered there.
|
|
Storm Predator
System Requirements:
Recommended:
2.0 GHz or faster Pentium 4 processor
or equivalent
1024 MB RAM
(2GB or more is better)
DirectX 9.0b compatible video card
Monitor capable of displaying 1024x768
with 24/32bits of color
Broadband Internet connection
Windows, 2000, XP Pro or Home, or Windows Media Center
Edition
---
Windows Vista is now fully supported
Windows 7 has been tested and is
fully supported
New Features in Version 3.4 released
10/26/09: -- Now
fully supports Windows 7, with major
improvements for Vista support also. SP now
installs and works well on either operating
system
-- Support for Animated
GIF files have been added to the
Automatic Web Publishing feature
-- The installer preserves configuration
settings.
The installer attempts to read any existing
configuration file and preserve the settings.
In most cases the user no longer needs to enter
the serial number, user name, and email during
the installation.
Settings made in the program that have been
saved in the configuration file are merged with
the updated configuration file.
In addition, the installer
correctly sets user permissions on the
data storage folders.
-- The text of email alerts is
customizable.
The email body text is free-form and may consist
of up to 65536 (64 Kb) characters.
When the user presses the Change button in the
Email Options dialog, the program begins editing
a template file.
That template (named <program_data_storage_folder>\data\database\email_
template.txt) may optionally contain any of the
following tags that will be replaced with values
from the program when email is sent:
$TIME -- the current time
$DATE -- the current date
$ID -- the radar site METAR identifier
$CITY -- the radar site primary city
$STATE -- the radar site state abbreviation
$VCP -- the current Volume Coverage Pattern (VCP)
that the site is operating in
$THRESH -- the precipitation threshold setting
in dbZ designation
$VIPTHRESH -- the threshold setting in VIP
designation
$DBMAX -- the maximum detected precipitation
level in dbZ designation
$VIPMAX -- the maximum detected precipitation
level in VIP designation
$SENS -- the current threshold sensitivity
setting
$PROD -- the currently selected radar product
$DESC -- a text description of the maximum
detected precipitation level
When an alert occurs or the Test button is
pressed in the Email Options dialog, the
template file is read and any replacements are
made, and the result is stored in <program_data_storage_folder>\data\database\email_
body.txt and that file is used as the email
text.
The inclusion of images is not affected by this
operation.
The text of pager/mobile device messages is not
affected by this change, that text is currently
not customizable.
|
|
Submit a Support Request
or Ask a Question
In the box below, please
describe your problem in detail.
For
upgrade eligibility, Give your full name, email
address, date of purchase, serial number.
You can also copy/paste the original sales
receipt you got via email to help us identify
your purchase.
Please be sure to document as much as you can,
including the problem itself, your Operating
System version, what hardware, CPU, memory, and
what type of video card is in your PC and what
screen resolution you are running.
| | | |
